April 04, 2005

We just returned from our Maui trip one week ago today, and I wanted to comment on the wonderful Trilogy experiences we enjoyed. We were on Captain Fred's Molokini Excursion on Tuesday, March 22nd at 6:30am. Once on board, the entire crew made us feel at home and welcome. The Kona coffee and cinnamon rolls were outstanding, and the fresh fruit was a perfect compliment. The trip out to Molokini went quickly, as we were regaled with Captain Fred's stories ... he's OK despite being an Auburn fan. The snorkeling around Molokini was fun and beautiful. All three of us got in the water, and really enjoyed the sights. The second snorkel stop my wife and daughter enjoyed swimming with the sea turtles. The return trip we actually got to sail some, and the lunch was spectacular. You read all of these comments about the grilled chicken ... every comment is true! Best chicken I've ever tasted!!! We enjoyed the Molokini trip so much that we scheduled a second Trilogy trip for the following Thursday evening and did the Ka'annapali Sunset Sailing trip. The wind wasn't condusive to sailing, but Captain Don (I think that was his name) made a memorable whale watching trip out of the evening. We were so close to some of the moms and babies that you could almost spit on them. My daughter got some amazing pictures. I especially enjoyed the white wine that was served! Our Maui trip was made in honor of our graduating senior daughter, and Trilogy certainly made our trip an unforgettable one. No Maui trip is complete without at least one Trilogy excursion. On our next trip to Maui, you can bet we'll be booking with Trilogy! And guys, my daughter says "Thanks" for a couple of amazing experiences!
 

-- Jeff, Renee', and Amanda Hutton
Rogers, AR

April 02, 2005

Myself, my wife Brenda, daughters Emma,8, and Olivia, 6, went on your Discover Lana'i Sunset Sail on March 30. The crew was Capt Brian, Divemaster Chuck, crewmates Ellie and Leaf. I must say the crew worked together extremely well, was knowledgeable and made our experience amazing. Chuck took myself and my wife on a beach dive, his knowledge of the reef and its inhabitants was great. My daughters did the Camp Trilogy and were amazed by what they learned and saw. I wish I could remember the name of the female captain, she was a moonlighting teacher and she was great. The Camp Trilogy intern was named Jeri and my girls really enjoyed her. The food, diving, snorkeling, whales, dolphins and sailing was first rate. In the eight days we spent on Maui, this was the best excursion we had. Your people really made the difference. I am not one to write letters about stuff like this, but I felt I must make an exception in this case to tell you what a great job this crew did. I will definitely recommend your company to others and use them again when I return to Maui. Once again, thank you and we will be see you again!

Sincerely

We are currently staying on Maui until Friday 10/10 but this email is to tell you how ABSOLUTELY THRILLED we were with our trip to Lana'i yesterday! The crew of Kevin, Mark, Jessica and Kate were FANTASTIC! Professional, attentive, well-informed and incredibly "multi-talented"! I would recommend this trip to every person who wants to enjoy the best day of their stay on Maui. Thanks TRILOGY!

P.S. Again - the crew were AMAZING!

-- Barry and Pam Pinkerton
Glendora, CA

December 03, 2002

"Hi, I just want to thank you for a great day. I was on the Discover Lana'i trip, Nov. 8th, with Captain Scotty and crew. This is my second time to go with you and I'm sure I will be back. I wish I had your weather. I bought a sweat shirt from your office in Lahaina and I need it here now. Thank you all for the great adventure!  

I can't even begin to tell you what the experience of our trip with Trilogy meant to our family. I had to talk my husband in to going on the trip, but he has told EVERYONE since we got back what a first-class operation it was. From the moment we sat foot on the boat in Lahaina until we got off that evening, everything was top rate!!!! The crew was wonderful (thank Chuck for teaching my son to scuba dive), and also to Captain Owen a big thanks for answering all of Caleb's many questions and letting him just be himself!!! We have been on many trips in the past where everything was a "no-no" and the kids were really inhibited. But, the Trilogy crew made our kids feel at home, and we felt at home, and the day was just too wonderful to describe!!! It will be our treasured memory from our trip to Maui, and you can be sure that we will return again and again, and will tell all of our friends that are going to Maui to not miss their adventure in Paradise with Trilogy.  --Mahalo!!!

-- Chris and Selinda Rainey and kids, Fort Worth, Texas

September 19, 2002

"My husband and I sailed with Captain Freddie and his amazing crew (which was one person short) to Molokini on September 9, 2002 and wanted to let you know we had an awesome time scuba diving! Dive instructor Kim was excellent in making me feel comfortable on my first dive in 5 years. It is apparent the the crew really truly enjoys what they do. We were well taken care of. It was nice not having to do anything but relax! Keep up the good work. Mahalo."

-- Elizabeth Chandler, La Honda, California

September 18, 2002

"I have just returned from another terrific Maui vacation-and I wanted to drop you a note and say Thank You for the wonderful trip that we went on with Trilogy. The trip was fantastic-the crew was incredibly professional-we just adored Captain Owen-he was so informative and had a great sense of humor. The food was delicious-and the Private Pavilion on Lanai is a great addition- I had done this trip 10 years ago (at the awful hour of 6:30am!!)-and was pleased to see that things were still as wonderful as they were then-actually better-in my opinion! Over the years I have done sailing/snorkeling trips with Teralani, Gemini, Pride of Maui and Kiele V-and I am pleased to say that Trilogy still rates as the best out there- I am going to send out a staff e-mail-we have 50 agents here-just to remind them that Trilogy is certainly worth the few extra bucks! Many Mahalo's-

 -- Terri Cordes, Encino California

August 27, 2002

"Dear Trilogy, Earlier this month my wife and I celebrated our 25th anniversary by vacationing on Maui. Of all the activities in which we participated, your day trip to Lana'i will be the most memorable. We felt like your crew (I believe Jennifer was the captain of Trilogy 1 that day)cared for our well being, safety and most of all made sure we had fun. We enjoyed listening to Jim's family's story. The snorkeling was awesome (we had never done it before) and you kept piling on the chicken breasts and noodles for lunch. What a treat! On the way back to Maui, my wife got seasick. Your crew took the time and made the effort to move my wife to the back of the boat and made sure she was comfortable. One crew members poured an ice-cold pitcher of water over the back of her neck(with her permission of course) because he knew this would calm her stomach. And it did! Anyway I felt that you went out of your way to provide a quality experience and you strove to care for us while we were with you. We purchased your book, hat and some t-shirts with the purpose of using them as an advertising tool as much as we can. I have shared our experience with Trilogy with friends, family and at my workplace. I know I will share our experience with many more people in the future. When we return to Maui , another trip with Trilogy will be on our agenda. Thanks so much!"

--Bruce Ecker Portland, Oregon

August 27, 2002
"This is just a quick note to express our sincere appreciation. Marilyn and I sailed with Scott and his crew last Friday on the Trilogy II. What a great experience! You should be very proud of the staff you have assembled. This day outing was certainly the highlight of our Hawaii vacation.  It is very evident that there is a considerable amount of planning and concern for your customers. We were treated like royalty. Food, activities and companionship were exceptional.  Your efforts do pay off as we have made it a point to tell people that this is an event that is truly first class.  Please again pass on our thanks to the crew. They were the best."

-- Karl and Marilyn Schmill

August 22, 2002
"The crew were great fun, full of energy and very happy, they really made the trip. Our son Alex did two dives with Kevin, who really took a lot of time to make it a really unforgettable experience. Alex had only ever dived in British waters so you can imagine the difference. Thanks again for a great trip, we are saving to come out again!"

-- Gill Jacobs, Winchester, United Kingdom

June 14, 2002
"We recently were fortunate enough to be on board your boat with a group chartered by BMW. We were part of a group honored by BMW for our customer service skills. The skipper and crew on board our boat epitomized what customer satisfaction is all about. From the minute we stepped on board the boat, we were made to feel welcome. The entire staff did everything to insure that we had an enjoyable and safe day out on the water. This was definitely the high point of our week spent in Hawaii and we have already recommended you to someone traveling to Hawaii. We also made sure the trip coordinators were aware of the quality of this voyage, although I am sure you have heard this before, your staff is indeed first rate. The irony is although we ate at many fine restaurants while we were there, the lunch served on board the trilogy was the best meal we had. Thank you again for making this a special memory for us. If we are ever in Maui again, we will contact you for reservations first."

P.S. My husband says it sure beat the bike ride down the volcano.

 -- Michele Carlini, Wichita, KS

April 30, 2002
Hello this is Adam & Angelina White. We went to Maui on our honeymoon and we took your snorkel trip to Molokini, and we just wanted to let you know that we loved it. We would have to say that it was one of the most memorable things that we did on our honeymoon. That was Adam's first time in the ocean and he talks about it all the time. The food was great, and the crew was so nice. I loved when we sailed back to sore. That was great! We loved it!!! We can't wait to go back to Maui again, and we know that we will definitely go on your snorkel trip to Molokini again!! Thank you for many wonderful memories. 

--The Whites

April 17, 2002
"My wife and I , on our honeymoon, went on "THE TRILOGY" on Wednesday April 17, 2002. Capt. Owen at the controls .We have been on "CLOUD 9" ever since. What an incredible experience!!! The courtesy your crew and staff show all on board. The definition of professionalism and superior customer service can be found with the TRILOGY. In fact , I would suggest to any company to get their staff on board the Trilogy with Capt. Owen at the helm and discover how to treat customers with dignity and interact with employees and expect superior performance while maintaining the crew's dignity while expecting and receiving outstanding results from the crew. Your company is blessed. Enough about that, all we can add is this: Why go to Maui, the most beautiful place on earth, without experiencing the TRILOGY? You helped make our honeymoon a memory to last a lifetime. In fact, we have both said we can't wait to come back and we will book our passage on the TRILOGY the second we know we are coming.  Feel free to use our names or have anyone call us. We are that impressed. May God be with you all until we meet again. Aloha!!!!!!  

P.S. : the food was outstanding. I have already asked my wife when are we going to have some of Capt. Owen's chicken and stir fry. 
P.P.S. We are not easily impressed, don't change anything you do, just know that this TEXAS AGGIE and his new bride think that y'all hang the moon."

-- Sherman & Kelly Steig, Waco, Texas 

March 16, 2002
"I just posted the following paragraphs on Frommer's Hawaii message board. I'm sorry I failed to mention the captain's name, Owen, who was just great. I don't know the guy's name who did the kid's camp, but he has special talent. We went on Feb 21, 2002 I just got back from Maui and one of the highlights was Trilogy's sunset cruise to Lanai. It left Lahaina harbor at 10AM and sailed (or motored if no wind) to Lanai. We watched whales on the way over, then snorkeled in Hulopo'e Bay. If you wanted, you could keep on snorkeling or take a van tour of the island. I opted for the tour since I didn't expect to be back soon. The tour guide, "D," was really great and interesting. At the end of the day the crew fixed a fantastic dinner, then we sailed back at sunset and watched more whales while sipping champagne.  
I'm not a kid-person, but there were a few kids on this trip. They offered a kids' camp, and the guy in charge of them was incredible! He entertained them constantly and had them involved in projects that provided entertainment for the rest of us. It was inspiring to see his effect on these kids, who were clearly mesmerized. The entire crew was funny, helpful, and made the entire day a delight. Did I mention they served home-made cinnamon rolls for breakfast and lunch on board the boat, too. It was expensive, but well worth it. Their web site is www.sailtrilogy.com. I reserved before we left and got an internet discount."

-- Nancy Wagner

March 15, 2002
"My wife and I took a snorkel sail trip as part of the Washington Mutual Bank Premier Group trip. I want to extend our appreciation for the outstanding professional job that Capt Mike and Owen and the whole crew did during the trip. They surpassed any company in their customer service and professionalism. They went out of their way to make the trip the most enjoyable of our time in Maui. The lunch was by far the best we had in Maui. Thank you again for the great service and pride you take in your jobs."

-- Keith Fritz, Dundee, OR

February 14, 2002
"Dear Trilogy,  Laura and I just received the tape from our Molokini trip we took with you last Wednesday. It brings back great memories of such a fun day! Our trip to Lanai was great as well the Monday before that. The dives were fun, the staff was very informative and friendly, the boats were perfect for trips like these, and the food was perfect. We had Scott as a captain on both trips but should also mention that Dusty, Mike, Jennifer, Jonathan, Mona, Milton, and Neil all did a great job. Dusty and Mona were fun and as said before informative to dive with. Milton also gave us some good tips on food as well as Hawaiian word translations. Thanks again and we will be back and tell our friends." 

-- Sincerely, Tony Mullin

April 09, 2002
"If there is a Garden of Eden on earth, it begins in Maui, goes to Lanai, heads to Molokini and returns to Maui. The only way to reach this Garden is to get to Maui and hook up with the great crew of Trilogy! On March 4th, my partner and I sailed Trilogy to Lanai. After snorkeling for a while, we took a nap in the hammocks the crew had set up. They woke us gently when it was time for lunch and fed us until we could eat no more. The two highlights of the day for me was when Capt. Scott let me "captain" the boat on the way to Lanai and when the humpback whale breached next to the hull on the way back to Maui. Well, we couldn't get enough and decided to head out with Trilogy (and Capt. Scott) on March 7th to the Molokini Crater and "Turtle Town." Again, it was a beautiful time. And the way back, we saw baby humpback (if they can ever be called that) with its mother. The crew estimated the baby to be about three weeks old. Thank you for the time of a lifetime. When we return to Paradise, we will be sailing with Trilogy again."

-- Sincerely, Becky Garland and Marge Phillips

March 15, 2002
"I just wanted to say thank you for giving my husband and I one of our very best experiences on Maui. We took your trip to Molokini/Turtle town last week and were incredibly delighted with the professionalism and exceptional hospitality blew us away. Freddie, Patty and Jennifer made us, and the rest of the boat feel like we were a big friendly family. My doctor mentioned that she and other doctor's from Kaiser will be traveling there next week and your trip to Molokini was my very first recommendation. So don't be surprised if a big Kaiser crowd contacts you! Thank you so much again, we will never forget our experience with you. By the way the food was awesome! Mahalo!"

---Jenn

Dear Trilogy Staff:
"I was on a cruise with Captain Owen on January 31st, 2002. They could not snorkel because of the rains; but that did not dampen our trip at all. The crew on the boat were just the greatest; could not do enough for us. The food on the boat and at the pavilion was prepared it personally by the staff and was very good with generous portions! We felt like the whales when we were done eating; but that was not the end of it! Going home, we were served more food - ice cream, cookies, champagne...wow, so great. 
We got to see many whales; an albino dolphin and hundreds of spinner dolphins. Captain Owen always stopped the boat to let us watch. It was like a private show just for us. Thank you again and again. I'll see you again next January!"

-- Diana Richards - President and C.E.O. VSI, Inc.

"We had the privilege of sailing on your ship to Lanai on Feb 20, 2002. It was a real treat. Your crew was great. The bantering among the crew kept us in stitches. Since Shawn was late to his first day of work we all had someone to pick on.. The food, on the island was great. This trip was the highlight of our trip to Maui. Thanks again for the great trip. Sincerely."

-- Dave, Caryn & Jamie Kelly

"My wife and I took a snorkel sail trip on 3/16/02 as part of the Washington Mutual Bank Premier Group trip. I want to extend our appreciation for the outstanding professional job that Capt Mike and Owen and the whole crew did during the trip. They surpassed any company in their customer service and professionalism. They went out of their way to make the trip the most enjoyable of our time in Maui. The lunch was by far the best we had in Maui. Thank you again for the great service and pride you take in your jobs."

 --Keith Fritz
Dundee, OR

"Thanks so much for one of the best days we spent on Maui. Capt.Owen and crew were wonderful. Will be recommending your trip to all who are planning to visit Maui."

 --Joyce & Hago Harrington
Salem, MA

"This was my first time snorkeling and what a treat it was. Your crew is top notch and amazing. They know how to make it fun and safe!"

--Minh Thai & Stephanie Fry
Roanoke, VA

"The scuba diving on Lanai was gorgeous! We were lucky enough to do 2 dives that day, and your instructors were courteous and very knowledgeable.  Thank you for making our trip to Maui so memorable!"

--Melissa & Shawn Hutcheson
Cave Creek, AZ

"The food was excellent and the tour of Lanai was very informative. It was the highlight of our trip to Maui and we will cetainly recommend your company to our friends."

--Dawn Boehm

"Thanks again for an outstanding and extraordinary snorkel trip to Molokini.  It's a first for us all and we enjoyed it immensely."

--Neal & Annette Wagner

"Out of all the many adventures we have had coming to Hawaii, going on the Trilogy fleet has remained our
best and most enjoyable treat in Hawaii. Thank you for all the effort you put into your business, it really shows!"

--Annette Ward
N.Myrtle beach, SC

"It was the best trip we've taken. We plan to bring our daughters next year and do this again! Excellent Crew!! Everyone was great! Food was very good also! Well worth the money! Mahalo!!"

--David & Jill Smith
Upland, CA

"I appreciate your order and efficiency, the friendliness of the staff- all-in-all, your striving for excellence."

--Gordon R. Clarke
Milwaukee, WI

"This is probably the friendliest staff I have ever experienced on any excursion I've ever been on. Keep it up!"

--Maggi Eldridge
Red Oak, TN

"Everything was outstanding!!! Crew was delightful! Can't wait to bring my kids back!"

--Chris & Pat O'Neil
Cols, Ohio

"This was easily the best money I spent while here. I wouldn't even try to improve on this perfect trip!"

--Michael Peterson
Vancouver, WA

"It was great! A lot of your success has to be attributed to your efficient and fun Crew. These folks made it enjoyable. Friendly, personable, and accommodating."

--Gene Rich
Union, KY

"This was the finest trip of its kind. You have it down to an Art!"

--Vicki McClure
Placitas, NM

"What a Blast!! Keep up the good work. I will definitely recommend this trip. You guys (& gals!) are awesome! You were all so gracious and helpful!"

--David & Chelsea Glasser
Lahaina, Maui

"Superior service- appreciate the personal touch- service was fantastic, especially the catering to each customer. Fun, friendly, and most enjoyable."

--Don & Chris Wilson
Albany, OR

"Everything was excellent! We are in Maui for a month for our vacation and this was the hi-light of our vacation!! The entire crew was outstanding- We will recommend this to everyone!"

--Elson & Jeanette Byler
Hills, IA

"It was a wonderful trip and one that we will have very fond memories of. I can't think of anything you can do better. I'll certainly recommend you to everyone I know coming to Maui!"

--Bonnie Bartlett
Lexington, KY

"I am an EXTREMELY picky person and I see no place you could improve!! This day was very close to perfect! Keep up the good work- Excellent Crew! The best experience in Hawaii!"

--Betsy Dewey
San Clemente, CA

"The Captain and Crew made the trip safe, fun, and interesting by relating local facts and figures. Great service and great attitudes. Thanks, it was worth it!"

--Tom & Kim Bell
Vernon, B.C.

"I'm sorry I don't understand difficult English. Anyway, I think TRILOGY is No. 1 in Maui! I want to be crew!!"

--Aki Osawa
Kamakura, Japan

"Everything was fantastic- as usual- It is a pleasure to do business with the most professional Activity operation on the Island! "